Privacy Policy

Last updated: May 3, 2025

1. Introduction

Welcome to Jokoor SMS ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our SMS platform, website, and services.

Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

  • Contact information (name, email address, phone number, business address)
  • Account credentials (username, password)
  • Payment information (processed through secure third-party payment processors)
  • Customer contacts data (when you upload contacts to our platform)
  • Message content and logs

2.2 Technical Information

  • IP address and geolocation data
  • Device information (browser type, operating system)
  • Usage data (pages visited, features used, timestamp information)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our service
  • To process and complete transactions
  • To send SMS messages to your recipients as directed by you
  • To provide customer support and respond to inquiries
  • To improve and personalize our services
  • To monitor the usage of our service
  • To detect, prevent, and address technical issues
  • To comply with legal obligations

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Message logs and content are typically retained for a period of 6 months to allow for message tracking, reporting, and regulatory compliance.

5. Data Security

We use commercially reasonable security measures to protect your personal information. These measures include encryption, secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing and Third Parties

We may share your information with the following third parties:

  • Telecommunications providers and SMS gateways to deliver messages
  • Payment processors to complete transactions
  • Analytics providers to help us understand service usage
  • Cloud service providers for data storage
  • Professional advisers including lawyers, auditors, and insurers for business purposes
  • Regulatory authorities when required by law, including the Public Utilities Regulatory Authority (PURA) in The Gambia

7. Your Data Protection Rights

You have the following data protection rights:

  • The right to access, update, or delete your information
  • The right to rectification (to correct inaccurate data)
  • The right to object to our processing of your personal data
  • The right to request restriction of processing
  • The right to data portability (receive your data in a structured format)
  • The right to withdraw consent

To exercise any of these rights, please contact us at hello@jokoor.com.

8. Cookies Policy

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Children's Privacy

Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
hello@jokoor.com
Jokoor Technologies Ltd.
Kairaba Avenue, GEC Building - Opposite LK School
Kanifing, The Gambia